Support

Information that helps

When you write in, include when you can:

• Store URL — for example https://your-store.myshopify.com or your public shop address
• Theme version — whether you’re on the latest version from the Theme Store
• Steps — what you clicked, which page (URL if possible), what you expected, what happened
• Browser and device — for example Safari on iPhone, Chrome on Windows
• Screenshots or a short screen recording — if the issue is visual

Support policy

We help with questions about this theme and fix defects in the theme code. We aim to reply within two business days. Serious issues that break the storefront should be reported as soon as you can.

Customizations, third-party apps, and store setup outside the theme are not covered by standard theme support.

Frequently asked questions

• Where do I start? Read Getting started and the Theme guide for how sections and settings behave.
• Can I change button labels? Yes. In the theme editor, open Theme settings and use Button and cart wording to override text where offered.
• Is my issue a theme bug? If something matches the theme guide but still fails on your store, send your store URL, steps, and screenshots so we can reproduce it.

Shopify resources

• Your themes — In Shopify admin: Online Store → Themes. Open Altier Auto in your library and use Customize as needed.
• General help — Shopify Help Center — Themes covers billing, domains, products, and how the online store works.

Documentation

The Theme guide and Getting started pages summarise how Altier Auto behaves on your storefront.